Mission Statement

We are a friendly independent, family run business situated in the centre of Worcester.

With over 30 years experience in the car body repair industry working for large groups and independent business alike.

We have been established in the Butts for 9 years and pride ourselves in our growing client base, including insurance approvals and local franchise dealerships who we carry out quality, regular work for; not to mention the growing reputation from private customers as to the quality of our work and customer service.

We carry out all aspects of car body work repairs and refurbishments, smart repairs to larger dents, scratches and scuffs, vehicles returning from lease, insurance / accident repairs and alloy wheel repairs.

We’re BS10125 approved with our focus on the four key elements which are repair methods, people, equipment and materials, as well as repair process management, with an emphasis on continual improvement.

Our Team

Chris Lowe 

Managing Director, Owner 

Chris has over 33 years experience in the Body shop Trade. He started as an apprentice at Brooklyn Ford working in the Motor Sport department, following that has worked and Managed various well known brands across the Midlands including Mercedes and Porsche. He has extensive knowledge of the body shop business and you will still find him hands on in the workshop in all areas of the repair process. During his 33 years experience he spent 3 years working in Formula 1  on various vehicles and projects.

Chris holds qualifications with IMI, CITY & GUILDS and AUDATEX.

Elliot Dale 

Senior MET Technician , Estimator , Quality Control , Assistant Body Shop Manager 

Elliot has 7 years experience in the body shop trade since joining the family business in 2012 after working as a Saturday / holiday job for a few years. 

Elliot has gained all round experience in the repair process and gained IMI qualifications in MET and PANEL WORK. He also holds and AUDATEX Estimator qualification and is responsible for the Quality Control Assements on completion of the repair process.

Paul Hayward

Senior Paint Technician, Quality Control 

Paul has 31 years experience in the Body Shop Trade having worked at Body shops across the Midlands. He has been part of our team since 2016 and has vast experience in all aspects of the body shop repair process and Body Shop Management. His passion is for painting and has been a paint technician for the majority of his career.

Paul holds an IMI Senior paint technician qualification and is also responsible for Quality Control on completion of the repair process.

Phil Turnbull

Senior Panel Technician 

Phil has a massive 50 years experience within the Body Shop Trade having started as a Mechanical apprentice at Worcester Garages and quickly changing in to the Body shop industry. He has trained in all aspects of the repair process including paint technician and now specializes in Panel Work and Jig work. He is also qualified in all aspects of panel bonding/welding.

Phil has been with us since September 2018 but has worked with Chris at other Body shops.

Phil holds an IMI Senior Panel Technician qualification.

Luke Jones

Panel Technician

Luke joined The Car Refurb Centre in 2016 on a 2 year Apprenticeship already having a qualification in Mechanical Engineering. He has had training in all aspects of the Body shop repair process and completed his Apprenticeship with excellent results. 

Luke is now taking an IMI Qualification as a Senior Panel Technician.

Melanie Dale Lowe 

Administration Manager 

Melanie came to work in the family business officially in 2013 after helping out with accounts and admin for a year or so before hand.

She efficiently runs the administration side of the business, enjoys being the front of house point of contact for all customers, suppliers/traders and general enquiries. She has qualifications in Body shop management solutions Eclipse system and a growing knowledge of the Body shop repair process and Audatex estimating system.

Andrew Davis

Driver, Valeter and Administration Assistant 

Andrew is the newest member of the team, joining us in February 2019.

As well as driving and Valeting Andrew books in the customers vehicles for repair and assists in all aspects of the business administration.

Andrew will further his experience by taking BMS Eclipse training and an Audatex Estimators course. 

Accident Repair Specialists

Give us a call to book your car repair today


Here’s what our happy drivers had to say about our services:

The Refurb Centre was selected by my insurer to repair my Jaguar XF after a minor accident. I wasn’t sure what to expect from a relatively small back-street company, but they did an excellent job.

Chris Kessell

Insurance repair job, took the car when they said. They would, repaired it quicker than first stated and actually repaired a part that originally was down to be replaced. Chris looked after me and Mel in the office was great/ looked after my 2 yr old son in the office whilst I had a walk round the car – great job thanks all

Tom Griff

A fantastic repair, great service and helpful advice from the Car Refurb Centre. Thankyou.

Paul Harriott

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