Effective Date: 1 July 2025
Last Updated: 1 July 2025
At The Car Refurb Centre, we are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, share, and protect your personal information.
By using our website (https://therefurbcentre.co.uk), submitting enquiries, or interacting with our services, you consent to this policy.
1. Information We Collect
We and our service providers may collect the following information:
- Name
- Email address
- Phone number
- Vehicle details (if submitted during enquiries)
- Social media profile info (if contacting us via platforms)
- IP address, browser type, device type
- Pages visited, access times, and referring websites
- Any other information you submit via forms, phone, email, or social platforms
2. How We Collect Your Information
We collect your data through:
- Website forms and enquiries
- Phone calls, emails, or text messages
- Social media interactions
- Cookies and tracking technologies (see our Cookie Policy for details)
3. How We Use Your Information
We use your personal data to:
- Respond to enquiries and provide quotes
- Book vehicle assessments and repairs
- Manage invoicing and customer records
- Improve our website and service offering
- Carry out advertising or remarketing (with your consent)
- Comply with legal obligations (e.g. financial record keeping)
4. Legal Basis for Processing
Under UK GDPR, we process your personal data on the following lawful bases:
- Contract: to provide a quote or complete a service you request
- Consent: where you opt in to marketing or non-essential cookies
- Legitimate Interests: for general business operations, fraud prevention, and site performance
- Legal Obligation: for compliance with HMRC or other regulatory bodies
5. Data Sharing
We may share your data with trusted third parties for the following purposes:
- Hosting, analytics, or marketing tools (e.g. Google Analytics, Facebook)
- IT and website support services
- Payment processors or invoicing platforms
- Legal or regulatory authorities if required by law
All third parties are contractually obligated to handle your data securely and only for the agreed purpose.
6. Data Retention
We retain customer information for a minimum of 7 years to comply with legal and tax obligations. After this, data is securely deleted or anonymised.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion (where legally possible)
- Object to or restrict processing
- Request data portability
- Withdraw consent at any time (where applicable)
- Lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk
To exercise your rights, please contact us at info@therefurbcentre.com
8. Cookies & Tracking Technologies
We use cookies and similar technologies to improve your browsing experience and measure website performance. Some cookies are essential; others are used for analytics or advertising and require your consent.
See our Cookie Policy for full details, including how to opt out or change your preferences.
9. International Transfers
We do not actively transfer data outside the UK. However, some service providers (e.g. Google) may store or process data internationally. Where this occurs, we ensure appropriate safeguards are in place.
10. Changes to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted here with the updated date shown at the top. Continued use of our site after changes indicates your acceptance of the revised policy.
Contact Us
If you have any questions or concerns about how we handle your data:
Email: info@therefurbcentre.com
Phone: 01905 611 500
Website: https://therefurbcentre.co.uk